Building Client Relationships using Emotional Intelligence

Using the Emotional Intelligence (EQ) framework, this course will provide you with a new perspective on the daily interactions with your clients and give you the tools to build genuine, mutually beneficial and lasting business relationships.

While this course is designed around building client relationships, the techniques and tools you will learn have the potential to enhance every relationship in your professional and personal life.

In order to successfully complete this course, participants are required to complete 11 activities (short answer) reflecting on their personal experiences, observations, goals and visions relating to the topic.


Following the EQ framework, this course is divided into 5 main topics:

1. Self-Awareness

    • Emotional self-awareness
    • Emotions vs Feelings
    • Identify your emotional triggers, strengths and weaknesses
    • Workplace stress and stressors
    • How to cultivate self-awareness

2. Self-Regulation

    • Turning a reaction into a response
    • Positive and negative emotional responses
    • Healing your emotional triggers
    • Stress management
    • Benefits of self-regulation

3. Motivation

    • What is motivation
    • Elements of self-motivation
    • Intrinsic and extrinsic motivators
    • Key elements to help you stay motivated

4.      Empathy

    • What is empathy
    • Four qualities of empathy
    • Nurturing your empathy skills

5. Building Relationships (Rapport)

    • What is rapport
    • Helpful behaviours for rapport building

Body Language Magic

In this course, you will find out:

  • Body movements indicating interest
  • Body movements indicating that a person is more open to agree with you
  • How to know if a person is thinking
  • Body movements indicating frustration or dismay
  • How action-oriented people act or move
  • How to know if a person is keeping a secret

Time Management

In this course, you will learn:

  • Improve Your Personal Relationships
  • Spend More Time With Family & Friends
  • Improve Your Job Performance - Get That Raise!
  • Students-Find more time for studies
  • Take Up That New Hobby
  • Do That Volunteer Work That You Have Wanted To Do

Results Driven Negotiation Skills

Learning Outcome:

  • A clear framework to understand the negotiation process
  • A planning model to enable you to prepare more proactively and efficiently
  • The ability to recognise and deal with tactics
  • A stronger understanding of the psychodynamics within the negotiation process
  • Greater control over the whole process

Develop People with Coaching and Mentoring

In this course, you will find out:

  • How to use coaching models to motivate and mentor staff
  • How to use behavioural questioning
  • How to introduce continuous improvement into your workplace
  • How to train your team using Scripts and Dialogues
  • Know the value of an Action Plan and How to Set Goals
  • Identify and implement learning and development needs for individuals and groups
  • Develop and implement learning and development programs using appropriate delivery methods for the participants

Sales Practices

In this course, you will learn:

  • How to manage effective negotiations in relation to the sale, lease or management of property.
  • Establish needs and expectations of relevant parties
  • Negotiate to achieve desired outcomes
  • Manage potential and real disputes between parties

Market Property for Sale

In this course, you will learn:

  • How to develop a marketing plan for property.
  • How to check marketing materials.
  • How to implement marketing activities.
  • How to review and report on marketing activities and plan.

Update your CPD Points today!

Continuing Professional Development (CPD) is an annual training requirement for all Certificate and Licence holders in the real estate industry. The Australian Salesmasters has developed an exciting CPD program that provides flexible and convenient training options.

Face to Face Courses $189: Conducted by an industry experienced trainer at our premises, or in house at your offices. (Minimum of 10 Learners for onsite)

eLearning $88: Quick and easy to complete. Complete in your own time.

Correspondence $169: The course material is sent to you.

Communication in the Real Estate Industry

In this course, you will learn:

  • Communicate more effectively in order to mediate more beneficially
  • Negotiate more effortlessly to achieve better outcomes.
  • Handle disputes in a more professional manner
  • Communicate advice in a more quality manner through improved communication and listening skills and external clients

Enrol now