Building Client Relationships using Emotional Intelligence

Using the Emotional Intelligence (EQ) framework, this course will provide you with a new perspective on the daily interactions with your clients and give you the tools to build genuine, mutually beneficial and lasting business relationships.

While this course is designed around building client relationships, the techniques and tools you will learn have the potential to enhance every relationship in your professional and personal life.

In this course, you will learn:

  • Self-Awareness
  • Self-Regulation
  • Motivation
  • Empathy
  • Building Relationships (Rapport)

Upon completion you will receive 3 hours of elective CPD topic Record of Attendance.

Asbestos - Property Professional's Practical Guide

In this course, you will learn:

  • how to identify asbestos in a residential property
  • how to manage the process of removal and disposal correctly and in line with the NSW legislation
  • how to identify and engage certified professionals / consultants holding appropriate accreditation
  • about Government programs available for property owners
Upon completion you will receive 3 hours of elective CPD topic Record of Attendance.