Asbestos - Property Professional's Practical Guide

In this course, you will learn:

  • how to identify asbestos in a residential property
  • how to manage the process of removal and disposal correctly and in line with the NSW legislation
  • how to identify and engage certified professionals / consultants holding appropriate accreditation
  • about Government programs available for property owners


Topics covered:

  1. What is asbestos – history, types, physical properties
  2. Asbestos products found in residential properties
  3. Health risks – Who is affected – Health monitoring
  4. Manage enquiries & concerns with empathy
  5. Engage accredited & certified professionals
  6. NATA – Accreditation body & its role in asbestos removal
  7. Understand the asbestos identification & removal process
  8. Loose-fill insulation NSW Government programs available
  9. New legislation - implications for agents & managers
  10. Penalties for incorrect asbestos waste disposal
  11. Asbestos classification report sample

Body Language Magic

In this course, you will find out:

  • Body movements indicating interest
  • Body movements indicating that a person is more open to agree with you
  • How to know if a person is thinking
  • Body movements indicating frustration or dismay
  • How action-oriented people act or move
  • How to know if a person is keeping a secret

Building Client Relationships using Emotional Intelligence

Using the Emotional Intelligence (EQ) framework, this course will provide you with a new perspective on the daily interactions with your clients and give you the tools to build genuine, mutually beneficial and lasting business relationships.

While this course is designed around building client relationships, the techniques and tools you will learn have the potential to enhance every relationship in your professional and personal life.

In order to successfully complete this course, participants are required to complete 11 activities (short answer) reflecting on their personal experiences, observations, goals and visions relating to the topic.


Following the EQ framework, this course is divided into 5 main topics:

1. Self-Awareness

    • Emotional self-awareness
    • Emotions vs Feelings
    • Identify your emotional triggers, strengths and weaknesses
    • Workplace stress and stressors
    • How to cultivate self-awareness

2. Self-Regulation

    • Turning a reaction into a response
    • Positive and negative emotional responses
    • Healing your emotional triggers
    • Stress management
    • Benefits of self-regulation

3. Motivation

    • What is motivation
    • Elements of self-motivation
    • Intrinsic and extrinsic motivators
    • Key elements to help you stay motivated

4.      Empathy

    • What is empathy
    • Four qualities of empathy
    • Nurturing your empathy skills

5. Building Relationships (Rapport)

    • What is rapport
    • Helpful behaviours for rapport building

Communication in the Real Estate Industry

In this course, you will learn:

  • Communicate more effectively in order to mediate more beneficially
  • Negotiate more effortlessly to achieve better outcomes.
  • Handle disputes in a more professional manner
  • Communicate advice in a more quality manner through improved communication and listening skills and external clients

Develop People with Coaching and Mentoring

In this course, you will learn:

  • How to use coaching models to motivate and mentor staff
  • How to use behavioural questioning
  • How to introduce continuous improvement into your workplace
  • How to train your team using Scripts and Dialogues
  • Know the value of an Action Plan and How to Set Goals
  • Identify and implement learning and development needs for individuals and groups
  • Develop and implement learning and development programs using appropriate delivery 
  • .

Market Property for Sale

In this course, you will learn:

  • How to develop a marketing plan for property.
  • How to check marketing materials.
  • How to implement marketing activities.
  • How to review and report on marketing activities and plan.

Manage conflict and disputes in the property industry

In this course, you will learn:

  • Understand what conflict and effective conflict resolution means.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques.

Sales Practices

In this course, you will learn:

  • How to manage effective negotiations in relation to the sale, lease or management of property.
  • Establish needs and expectations of relevant parties
  • Negotiate to achieve desired outcomes
  • Manage potential and real disputes between parties

Time Management

In this course, you will learn:

  • Improve Your Personal Relationships
  • Spend More Time With Family & Friends
  • Improve Your Job Performance - Get That Raise!
  • Students-Find more time for studies
  • Take Up That New Hobby
  • Do That Volunteer Work That You Have Wanted To Do

Work Health & Safety in Property Services Industry

In this course, you will learn:

  • Accurately explain to the work team, relevant provisions of WHS Acts, regulations and codes of practice
  • Provide information about the organisation’s WHS policies, procedures and programs, and ensure it is readily accessible to and understandable by the work team
  • Regularly provide and clearly explain to the work team, information about identified hazards and the outcomes of risk assessment and control