Asbestos - Property Professional's Practical Guide

In this course, you will learn:

  • how to identify asbestos in a residential property
  • how to manage the process of removal and disposal correctly and in line with the NSW legislation
  • how to identify and engage certified professionals / consultants holding appropriate accreditation
  • about Government programs available for property owners


Topics covered:

  1. What is asbestos – history, types, physical properties
  2. Asbestos products found in residential properties
  3. Health risks – Who is affected – Health monitoring
  4. Manage enquiries & concerns with empathy
  5. Engage accredited & certified professionals
  6. NATA – Accreditation body & its role in asbestos removal
  7. Understand the asbestos identification & removal process
  8. Loose-fill insulation NSW Government programs available
  9. New legislation - implications for agents & managers
  10. Penalties for incorrect asbestos waste disposal
  11. Asbestos classification report sample

Communication in the Real Estate Industry

In this course, you will learn:

  • Communicate more effectively in order to mediate more beneficially
  • Negotiate more effortlessly to achieve better outcomes.
  • Handle disputes in a more professional manner
  • Communicate advice in a more quality manner through improved communication and listening skills and external clients

Body Language Magic

In this course, you will find out:

  • Body movements indicating interest
  • Body movements indicating that a person is more open to agree with you
  • How to know if a person is thinking
  • Body movements indicating frustration or dismay
  • How action-oriented people act or move
  • How to know if a person is keeping a secret

Time Management

In this course, you will learn:

  • Improve Your Personal Relationships
  • Spend More Time With Family & Friends
  • Improve Your Job Performance - Get That Raise!
  • Students-Find more time for studies
  • Take Up That New Hobby
  • Do That Volunteer Work That You Have Wanted To Do

Market Property for Sale

In this course, you will learn:

  • How to develop a marketing plan for property.
  • How to check marketing materials.
  • How to implement marketing activities.
  • How to review and report on marketing activities and plan.

Work Health and Safety

In this course, you will learn:

  • Some simple strategies for implementing WHS requirements within the agency
  • Analysing recent court outcomes and case studies related to WHS issues
  • Managing agent responsibilities for the safety of tenants
  • How to implement some simple strategies to protect your agency from risky WHS issues

Manage conflict and disputes in the property industry

In this course, you will learn:

  • Understand what conflict and effective conflict resolution means.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques.

Develop People with Coaching and Mentoring

In this course, you will learn:

  • How to use coaching models to motivate and mentor staff
  • How to use behavioural questioning
  • How to introduce continuous improvement into your workplace
  • How to train your team using Scripts and Dialogues
  • Know the value of an Action Plan and How to Set Goals
  • Identify and implement learning and development needs for individuals and groups
  • Develop and implement learning and development programs using appropriate delivery 
  • .

Sales Practices

In this course, you will learn:

  • How to manage effective negotiations in relation to the sale, lease or management of property.
  • Establish needs and expectations of relevant parties
  • Negotiate to achieve desired outcomes
  • Manage potential and real disputes between parties