Body Language Magic

In this course, you will find out:

  • Body movements indicating interest
  • Body movements indicating that a person is more open to agree with you
  • How to know if a person is thinking
  • Body movements indicating frustration or dismay
  • How action-oriented people act or move
  • How to know if a person is keeping a secret

Property Management in Focus

In this course, you will find out:

  • Understanding the basics of the New Residential Tenancy Act and Regulations 2010
  • Understanding the new requirements for water saving devices 
  • Knowledge of  the new notice periods required in both the Property Management and Sales areas of Agency practice 
  • The new regulations of selling a residential property that is tenanted 
  •  Knowing how to deal with the media in a crisis 
  • Understand the importance of Material facts and how and when to disclose them
  • An Update on the  new legislation in relation to Pools and Asbestos 
  • Fraud Prevention best practise for Property Management 
  • The “must haves” for a  property Management  file

Property in Focus

Learning Outcome:

  • Know the sales process
  • Know the property management process
  • Know how to estimate a selling price
  • What consitites identification for an auction bidder
  • Know the requirements of selling a residential property that is tenanted
  • Know what constitutes an emergency repair under the RTA 2010
  • Know the conditions of entry of a property
  • Know the benefits of a pre listing kit
  • Know how to work with buyers agents
  • Know how to complete the OFT fraud prevention ID form
  • Know the requirements of Professional indemnity insurance for licensed agents

Property Management Nightmares and Solutions

Learning Outcome:

  • Important Property Management Notice Periods
  • Payment Form For Tribunal Preparation System 
  • Risk Alert: What Every Property Manager Should Be Aware Of
  • Claims Do Happen – The Numbers Don’t Lie 
  • Professional Indemnity Insurance 
  • Claims Examples 
  • Safety Inspection Statistics
  • Risk Management Tips
  • Routine Property Visit Checklist
  • Pantry Pack
  • The “Risk Matrix” 
  • Selling A Residential Property That Is Tenanted
  • Material Facts
  • Privacy Fact Sheet 17 – Australian Privacy Principles

Results Driven Negotiation Skills

Learning Outcome:

  • A clear framework to understand the negotiation process
  • A planning model to enable you to prepare more proactively and efficiently
  • The ability to recognise and deal with tactics
  • A stronger understanding of the psychodynamics within the negotiation process
  • Greater control over the whole process

Signing a Valid Agency Agreement

Learning Outcome:

  • How to complete a valid agency agreement 
  • Knowing the cooling off periods for residential agency agreements 
  • Knowing the importance of effective cause of sale 
  • Methods of service and delivery acceptable agency agreements
  • Understanding the ramifications of incorrectly serving residential agency agreements for both Sales and Property Management
  • Best Practice for completing of Residential Agency Agreements 
  • Knowing the importance of capacity when signing agency agreements 
  • Understanding and Knowing the importance of material facts in Agency Practise 
  • Understanding the importance of Work Health and Safety  Act as it affects agency practice 
  • Understanding that Agency Agreements are contract and legally binding documents