Body Language Magic

In this course, you will find out:

  • Body movements indicating interest
  • Body movements indicating that a person is more open to agree with you
  • How to know if a person is thinking
  • Body movements indicating frustration or dismay
  • How action-oriented people act or move
  • How to know if a person is keeping a secret

Communication in the Real Estate Industry

In this course, you will learn:

  • Communicate more effectively in order to mediate more beneficially
  • Negotiate more effortlessly to achieve better outcomes.
  • Handle disputes in a more professional manner
  • Communicate advice in a more quality manner through improved communication and listening skills and external clients


Manage conflict and disputes in the property industry

In this course, you will learn:

  • Understand what conflict and effective conflict resolution means.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques.

Market Property for Sale

In this course, you will learn:

  • How to develop a marketing plan for property.
  • How to check marketing materials.
  • How to implement marketing activities.
  • How to review and report on marketing activities and plan.

Sales Practices

In this course, you will learn:

  • How to manage effective negotiations in relation to the sale, lease or management of property.
  • Establish needs and expectations of relevant parties
  • Negotiate to achieve desired outcomes
  • Manage potential and real disputes between parties

Time Management

In this course, you will learn:

  • Improve Your Personal Relationships
  • Spend More Time With Family & Friends
  • Improve Your Job Performance - Get That Raise!
  • Students-Find more time for studies
  • Take Up That New Hobby
  • Do That Volunteer Work That You Have Wanted To Do

Work Health and Safety

In this course, you will learn:

  • Some simple strategies for implementing WHS requirements within the agency
  • Analysing recent court outcomes and case studies related to WHS issues
  • Managing agent responsibilities for the safety of tenants
  • How to implement some simple strategies to protect your agency from risky WHS issues

Death, Disclosure & Despair

In this course, you will learn:

  • Understanding the basics of the New Residential Tenancy Act and Regulations 2010
  • Understanding the new requirements for water saving devices
  • Knowledge of  the new notice periods required in both the Property Management and Sales areas of Agency practice
  • The new regulations of selling a residential property that is tenanted
  • Knowing how to deal with the media in a crisis
  • Understanding what to do if a tenant dies
  • Understand the importance of Material facts and how and when to disclose them

Establish and Manage Agency Trust Accounts

This Unit introduces you to the outcomes required to establish and manage trust accounts in an agency context. It includes reviewing agency accounts for compliance with trust account requirements, establishing and managing trust accounts, maintaining records of trust transactions, and monitoring and reviewing trust accounts.


Develop People with Coaching and Mentoring

In this course, you will find out:

  • How to use coaching models to motivate and mentor staff
  • How to use behavioural questioning
  • How to introduce continuous improvement into your workplace
  • How to train your team using Scripts and Dialogues
  • Know the value of an Action Plan and How to Set Goals
  • Identify and implement learning and development needs for individuals and groups
  • Develop and implement learning and development programs using appropriate delivery methods for the participants

Property Management in Focus

In this course, you will find out:

  • Understanding the basics of the New Residential Tenancy Act and Regulations 2010
  • Understanding the new requirements for water saving devices 
  • Knowledge of  the new notice periods required in both the Property Management and Sales areas of Agency practice 
  • The new regulations of selling a residential property that is tenanted 
  •  Knowing how to deal with the media in a crisis 
  • Understand the importance of Material facts and how and when to disclose them
  • An Update on the  new legislation in relation to Pools and Asbestos 
  • Fraud Prevention best practise for Property Management 
  • The “must haves” for a  property Management  file

Leasing Prenup to Break Up

In this course, you will find out:

  • Managing your commercial /retail tenant professionally – PREPARING TO ENTER A SERIOUS RELATIONSHIP 
  • Lease negotiation and lease offer – the dating game – THE ENGAGEMENT
  • Controlling the fit out process – THE PRENUP
  • Landlord & tenant maintenance during the term of the lease – BEING MARRIED
  • Repairs & maintenance schedule – WHO IS DOING THE WASHING UP AND WHO IS PICKING UP THE KIDS!
  • Tenant make good & bond / bank guarantee return – THE BREAKUP

Property in Focus

Learning Outcome:

  • Know the sales process
  • Know the property management process
  • Know how to estimate a selling price
  • What consitites identification for an auction bidder
  • Know the requirements of selling a residential property that is tenanted
  • Know what constitutes an emergency repair under the RTA 2010
  • Know the conditions of entry of a property
  • Know the benefits of a pre listing kit
  • Know how to work with buyers agents
  • Know how to complete the OFT fraud prevention ID form
  • Know the requirements of Professional indemnity insurance for licensed agents

Property Management Nightmares and Solutions

Learning Outcome:

  • Important Property Management Notice Periods
  • Payment Form For Tribunal Preparation System 
  • Risk Alert: What Every Property Manager Should Be Aware Of
  • Claims Do Happen – The Numbers Don’t Lie 
  • Professional Indemnity Insurance 
  • Claims Examples 
  • Safety Inspection Statistics
  • Risk Management Tips
  • Routine Property Visit Checklist
  • Pantry Pack
  • The “Risk Matrix” 
  • Selling A Residential Property That Is Tenanted
  • Material Facts
  • Privacy Fact Sheet 17 – Australian Privacy Principles

Results Driven Negotiation Skills

Learning Outcome:

  • A clear framework to understand the negotiation process
  • A planning model to enable you to prepare more proactively and efficiently
  • The ability to recognise and deal with tactics
  • A stronger understanding of the psychodynamics within the negotiation process
  • Greater control over the whole process

Retail & Commercial Lease & Sales Case Studies

Learning Outcome:

  • Essential skills for leasing and sales people in commercial and retail environment
  • Mediation Process
  • Tenancy rights to seek reinstatement
  • Review current case studies in retail/commercial and industrial situations both sales and leasing 
  • Usage Clause

Signing a Valid Agency Agreement

Learning Outcome:

  • How to complete a valid agency agreement 
  • Knowing the cooling off periods for residential agency agreements 
  • Knowing the importance of effective cause of sale 
  • Methods of service and delivery acceptable agency agreements
  • Understanding the ramifications of incorrectly serving residential agency agreements for both Sales and Property Management
  • Best Practice for completing of Residential Agency Agreements 
  • Knowing the importance of capacity when signing agency agreements 
  • Understanding and Knowing the importance of material facts in Agency Practise 
  • Understanding the importance of Work Health and Safety  Act as it affects agency practice 
  • Understanding that Agency Agreements are contract and legally binding documents

Underquoting and Other Challenges

Learning Outcome:

  • New laws called PSBA Act Amendment (Underquoting Prohibition) Act 2015
  • New laws commence 1 January 2016
  • Never quote less than what is stated on your Agency Agreement
  • If your Estimated Selling Price moves substantially due to market forces and feedback you
  • Advise your Vendor/Seller in writing and provide evidence as to why
  • Update it on Agency Agreement
  • Change your online “price guide” on realestate.com.au & Domain
  • The “Must Haves of a Sales File” and in particular the Estimated Selling Price Checklist
  • If you verbally or otherwise quote a ESP to a buyer you must record and keep for THREE (3) years
  • If you use a Price Range it CANNOT BE GREATER than 10%
  • When putting the ESP in the Agency Agreement you must RECORD it. ie. was it a CMA, and it must be given to the vendor in writing
  • DON’T USE – “offers over”, “offers above” OR “bidding to commence from” or “+” signs - these are deemed vague and misleading by NSW Fair Trading
  • Penalties are up to $22,000 in fines and you may have to put the commission in Compensation Fund